the formal complaint: part ii

back during the second month of this seventh year of the twenty-first century, i wrote an email to the worst car moving company in business today, a aaadvantage, auto transport, inc. how do i know that they hold such a title? because it took them a month and a half to ship my jeep from the east coast to utah. so i wrote a lengthy email expressing myself and hoping for some sort of response, compenstation, or apology. here is what followed after sending them my email:

them:

Thank you we ask for 10-15 business days to respond! Thanks for your time and business!

me, over one month later:

I am asking again, please respond to my previous email.

Thank you,
Ethan Chambers

me:

Please acknowledge my letter. Your customer service manager/supervisor seems to be lacking in the customer service department. I did not write this for nothing. I expect a response.

Ethan Chambers

me:

I have nothing but time and will not stop sending emails until I am answered.

Ethan

them:

Mr. Chambers,
We appreciate you taking the time and informing us of your concerns regarding the transport of your vehicle.

Our sales representatives quote," with a weeks notice and a two to three day window for pick up, we estimate delivery within 7-14 days" however due to unforeseeable factors we do not guarantee the date or time of delivery.

We were commissioned on 12/30/05 to ship the vehicle. A must pick up was indicated on the shipping order for 1/4/06. The local terminal called to schedule the pick up and was informed that the vehicle was in a parking garage with the keys in the tail pipe and no one to sign for it. The terminal informed us of the situation and Ms. Chambers was contacted by the sales representative who explained that someone needed to be present to release the vehicle. Approximately 5 to 7 days later the pick up situation was worked out.

Maryland to Utah is not a common route. Since we were unable to have a subcarrier transport the vehicle from Maryland directly to Utah, we routed a company to truck to load the vehicle and bring it to our Tempe, AZ terminal where we could have one of our local carrier deliver to Utah. We apologize the transport took longer than anticipated. The service we provide is an estimated service, unfortunately compensation is not due. We will issue a $75.00 credit for the must pick up that did not occur on 1/4/06.

Thank you,
Danielle Russo-Brown
A AAAdvantage Auto Transport, Inc.

me:

Thank you for your response. I feel much better about the situation after having received your apology. Thank you also for the $75.00 credit. I understand that things can go wrong, however when they do, any reasonable customer would expect an apology from the company regardless of fault. It is a courteous thing to do and the customer service representative who I spoke with failed to provide that courtesy. Thank you again for your attention to my situation.

Ethan Chambers

them:

We are more than happy that you're happy!! Take care.

yeah i bet you are bitches. by the way, two days ago i got the university of indiana's decision. two left.